Privacy Policy

Your assessment answers: the responses you give across the relocation questionnaire, including household details, career and salary information, housing preferences, lifestyle answers and anything you type into free-text fields. You choose what to enter; optional questions can be left blank.

Your account details: an email address and a password (stored only as a hash by our authentication provider), or the identity your Google account shares when you sign in with Google. Your name and locale, if you provide them.

Operational records: an append-only audit log of significant actions on your account (for example a consent given or an account deleted), request identifiers, and server logs that record what happened without recording what you answered. Our logging is built so that assessment answers cannot appear in it.

Visit statistics: we use Cloudflare Web Analytics, which counts page views, referrers and countries without cookies, without fingerprinting and without identifying you. See the Cookie Policy.

No advertising identifiers, no cross-site trackers, no behavioural profiles. We do not buy data about you, and we do not sell or rent data to anyone.

To run your assessment and produce your relocation report: this is the service you ask us for, and your answers exist to feed it (performance of a contract).

To keep your progress safe: answers save continuously so that a closed laptop does not cost you a half-finished questionnaire (performance of a contract).

To secure the platform and keep honest records: audit trails, rate limiting and error logs (legitimate interest in running a secure service).

To understand traffic in aggregate: anonymous visit counts (legitimate interest; no personal data involved).

Your answers and account are stored with Supabase (PostgreSQL) and the application is hosted on Render, in Frankfurt, Germany, inside the European Union. Backups follow the same arrangement.

Emails about your account (confirmation, password reset) are delivered through our email provider; the message contains your address and the link it exists to carry, nothing more.

You can begin an assessment without registering. We create a provisional account behind the scenes so your answers save from the first question; if you later register or sign in with Google, that same account is upgraded in place. Your answers never move between accounts, and a provisional account you never claim holds nothing that identifies you beyond what you chose to type.

Assessment answers and reports stay for as long as your account exists, so you can return to them. Audit records are kept for seven years, in a form designed to be pseudonymised on erasure. Server logs rotate on our providers' standard schedules, typically thirty days.

You can ask for a copy of your data, ask us to correct it, or ask us to erase it. Erasure removes your account and answers and pseudonymises your audit trail, which keeps the record that something happened without keeping who it happened to. Write to us at the address below and we will act within a month.

If you believe we have handled your data badly, you can complain to a supervisory authority in the EU member state of your residence or place of work, alongside or instead of writing to us.

For anything in this policy: hello@smartmoveuae.com. We answer privacy mail ourselves, not through a form.